Privacy Policy

Last updated: 21st August 2026

Direct Information Technology ("Direct IT", "we", "us" or "our") respects the privacy of visitors, clients and other people who interact with this website. This Privacy Policy explains the information we may collect through the website, how we use it, how we protect it and the choices available to you.

1. Information We Collect

When you contact us through the website, we may collect information you choose to provide, including your name, organisation, email address, telephone number, the product or service you are interested in, and the contents of your message.

Our web server may also record limited technical information needed to operate and secure the website, such as IP address, browser type, device information, requested pages, date and time of access, and error or security logs.

2. How We Use Information

We use information collected through the website to respond to enquiries, prepare requested information or proposals, provide and support our services, maintain website security and performance, keep appropriate business records, and comply with applicable legal or regulatory requirements.

3. Contact Form and Email Delivery

Enquiries submitted through our contact form are stored in the Direct IT content management system so that a message is not lost if email delivery fails. Where email notifications are enabled, the enquiry may also be transmitted through the email service configured for the website.

4. Cookies and Sessions

The website may use essential session cookies required for security and normal website operation, including protection of forms and administrative sessions. We do not use advertising cookies or behavioural advertising technologies as part of the standard website installation. If analytics or other optional services are introduced in future, this policy will be updated where appropriate.

5. Sharing of Information

We do not sell personal information. Information may be shared with service providers that support our hosting, email, technical infrastructure or professional services where this is reasonably necessary to operate the website or respond to your request. We may also disclose information where required by law or where necessary to protect our legal rights, systems or users.

6. Data Security

We use reasonable administrative and technical safeguards intended to protect information from unauthorised access, loss, misuse or alteration. No internet transmission or electronic storage method can, however, be guaranteed to be completely secure.

7. Data Retention

We retain enquiry and business correspondence for as long as reasonably required to respond to the request, maintain appropriate business records, provide ongoing services, resolve disputes or meet legal and contractual obligations. Information that is no longer required may be deleted or anonymised where appropriate.

8. International Service Providers

Some hosting, email or technology service providers may process information outside Kenya. Where this occurs, we seek to use appropriate service providers and safeguards consistent with applicable data-protection requirements.

9. Your Rights

Subject to applicable law, you may have rights relating to personal information held about you, including rights to request access, correction or deletion, and to object to or restrict certain processing. To make a privacy request, contact us using the details below. We may need to verify your identity before acting on a request.

10. Third-Party Links

This website may contain links to third-party websites or services. Direct IT is not responsible for the privacy practices or content of third-party sites, and you should review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy when our website, services or legal obligations change. The current version will be published on this page with an updated revision date.

12. Contact Us

For privacy questions or requests, contact:

Direct Information Technology
Office Suite #20, Kogo Star Plaza
Off Mai Mahiu Road, Nairobi West
Nairobi, Kenya
Telephone: +254 780 415 522
Email: [email protected]